Rate Your Current Exterior Maintenance Setup
10 statements. 2 minutes. Find out if your current contractor arrangement is protecting your property - or putting it at risk. Your score appears on screen.
What is the SOAKD Contractor Scorecard?
The SOAKD Contractor Scorecard is a free 10-statement audit that scores your current exterior cleaning contractor setup out of 50. It evaluates WHS documentation, insurance verification, scheduling reliability, scope coverage, reporting discipline, and communication consistency. Output is a numerical score, a tier classification (Well Structured / Functional but Fragile / Contractor Chaos), and your three weakest areas with a one-line fix for each. Used by facility managers, strata managers, property managers, and commercial property owners across NSW.
The three contractor scorecard tiers
- Well Structured (40-50)
- Documented SWMS, valid insurance, scheduled programmes, photo reporting, clear scope. Minor refinements only.
- Functional but Fragile (25-39)
- Works most of the time but gaps create hidden risk - missing documentation, fragmented scope, inconsistent communication.
- Contractor Chaos (10-24)
- Significant operational exposure - no SWMS, unverified insurance, no scheduled programme, no documentation. Consolidation strongly recommended.
Scoring methodology and questions explained in the FAQ below. The scorecard takes 2 minutes and the results appear on-screen immediately after submission.
Rate 10 Statements
Score each statement from 1 (Strongly Disagree) to 5 (Strongly Agree) based on your current setup.
See Your Tier On Screen
Well Structured, Functional but Fragile, or Contractor Chaos - revealed immediately after you enter your details.
Fix The Weak Spots
We highlight your three weakest areas with a one-line fix for each - so you know exactly where to focus next.
Who Is This For?
Facility Managers
Managing multiple vendors across multiple sites and spending too much time on coordination and follow-up.
Property Managers
Responsible for maintaining property standards and managing contractor relationships across your portfolio.
Strata Managers
Coordinating exterior maintenance across strata complexes with multiple common areas and surfaces.
Commercial Property Owners
Wanting to ensure your exterior maintenance is protecting your investment, not creating hidden risk.
Frequently Asked Questions
What is the SOAKD Contractor Scorecard?
The SOAKD Contractor Scorecard is a free 10-statement audit that scores your current exterior cleaning contractor arrangement out of 50 across WHS documentation, insurance, reliability, scope coverage, communication discipline, and reporting. It classifies your setup into one of three tiers (Well Structured, Functional but Fragile, or Contractor Chaos) and identifies your three weakest areas with a one-line fix for each. Designed for facility managers, strata managers, property managers, and commercial property owners managing exterior maintenance across one or multiple buildings.
What do the three contractor scorecard tiers mean?
Well Structured (40-50): your contractor setup has documented SWMS, valid insurance, scheduled programmes, photo reporting, and clear scope coverage. Minor refinements only. Functional but Fragile (25-39): the setup works most of the time but has gaps creating hidden risk - typically missing documentation, inconsistent communication, or fragmented scope across multiple contractors. Contractor Chaos (10-24): significant operational exposure - missing SWMS, expired or unverified insurance, no scheduled programme, no documentation continuity, multiple contractors creating coordination overhead. Immediate consolidation strongly recommended.
What does my score actually measure?
You rate 10 statements from 1 (Strongly Disagree) to 5 (Strongly Agree). The statements cover: WHS documentation completeness (SWMS, risk assessments), insurance currency verification, contractor scheduling reliability, photo and completion reporting consistency, scope coverage across all exterior surfaces, response time on defect callbacks, communication discipline, single-contractor vs multi-contractor setup, contract documentation, and overall predictability. Each statement is independently impactful - a low score in any one area indicates a specific operational gap to address.
Who should take the Contractor Scorecard?
The Contractor Scorecard is designed for: facility managers responsible for exterior cleaning across one or multiple commercial buildings; property managers managing residential or commercial portfolios; strata managers coordinating exterior maintenance for owners corporations; commercial property owners overseeing exterior maintenance personally; and any role where current contractor arrangements may be creating WHS, insurance, or asset-value exposure. Residential homeowners with simple ad-hoc arrangements typically find less value in this tool than the Property Risk Score.
Is this just a sales pitch?
No. The 10 statements focus on objective criteria - WHS documentation, insurance verification, reliability metrics, scope coverage - that affect your operations regardless of which contractor you use. You receive specific recommendations based on your three weakest areas, addressable with any reputable contractor. SOAKD only enters the recommendation flow if your tier indicates consolidation would help - and even then we offer a free 30-minute review call with no obligation.
What happens after I see my Scorecard tier?
Your score and tier appear on-screen immediately after submission. A detailed email follows within minutes containing a tier-specific playbook with action items and (for Fragile and Chaos tiers) a downloadable consolidation framework. If your tier suggests SOAKD could help consolidate the setup, we offer a free 30-minute call (Zoom or on-site) to review your current contracts, WHS documentation, and surface coverage. Output is either a written consolidation proposal or confirmation that your current setup is already working - no pressure, no obligation.
How often should I retake the Scorecard?
Annually for stable contractor arrangements, or whenever a material change occurs - new contractor engaged, scope expanded, building added or removed from portfolio, insurance event, or WHS incident. Many facility managers retake the Scorecard immediately before their annual contract review to objectively assess whether current arrangements should be renewed, modified, or replaced.
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